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Find answers to some common questions about using the Ecopure products.

Attach tool, push downwards and turn left and right for 10 turns. This will simply reduce the vacuum seal on the o-ring (built up through either water pressure or altitude pressure during importation of products).

Check/make sure that the isolation valve has been turned back on.

1. Turn the isolation valve off to stop the leak,

2. Tighten the leaking connection with either a spanner or by re-inserting the pipe into the pushfit fitting as shown in the guide.

Call for a technician at 044 695 2887 or 044 382 2983 to supply the correct fitting/reducer.

Cloudiness is in fact oxygenation of the water so will clear. If cloudiness is rising, then this is merely oxygen bubbles which will clear quickly. Running water through the tap for another 1 minute should clear this. If it continues, it may be a result of a water saving aerator within your tap.

The Ecopure filter extracts more contaminants from water than most filters and as such you may notice a subtle change in taste. This is merely due to us adding minerals to the water, as well as removing a large percentage of contaminants.

Water Treatment plants are likely to be dosing water with chlorine at higher doses. This happens fairly often if they are aware of any bacteria-related issues in the water. Our filters are designed to effectively remove chlorine according to “commonly accepted” levels in the water. Higher dosing by municipalities may result in some excess chlorine coming through the tap.

Yes. Please complete the ”Request a call-back” form or call one of our stores during office hours for assistance at 044 695 2887 or
044 382 2983.

Not finding a solution? Please fill in the Request a Call-back form at the bottom and a technician will get in touch.